Resourceful and detail-oriented Multimedia Design with 20 years of experience in website management,
graphic design, video production, and customer service. Proficient in managing multiple projects simultaneously, utilizing various software and tools. Skilled in marketing, branding, and web development. Proven ability to analyze situations and and effective long term solutions to customer issues.

SKILLS

WEBSITE DESIGN
GRAPHIC DESIGN
VIDEO PRODUCTION
MARKETING/BRANDING
SOCIAL MEDIA MANAGEMENT
HTML5/ CSS
SEO
UX AND UI
ADOBE CREATIVE SUITE
MICROSOFT OFFICE
CUSTOMER SERVICE

EDUCATION

2004 Bachelors of Fine Arts
3D Animation and Modeling
American Academy of Art Chicago, IL

Linkedin

SHAWN E. ROBINSON

Client Onboarding • Technical Support • Web & Platform Projects • Process Optimization • AI-Enabled Workflows
 
Hybrid customer success and digital operations professional with 8+ years of experience bridging clients, technology, and digital teams to drive retention, platform adoption, and operational efficiency. Leverages AI tools to streamline workflows, enhance customer support efficiency, and improve digital performance across SaaS platforms.
 
I thrive in hybrid roles where customer success meets technology and digital strategy.

Customer Resolution Manager
TherapySites – Downers Grove, IL
March 2023 to Present

  • Lead client onboarding and platform adoption for SaaS web and communication tools
  • Resolve complex technical, billing, and account issues across CMS, e-commerce, and secure messaging platforms
  • Improve retention by identifying root causes and implementing scalable support solutions
  • Build long-term client relationships that increase satisfaction and platform engagemen

IT/Project Manager
Statewide Security and Safety Inc. – Chicago, IL
July 2019 to Present

  • Managed development and promotion of EyesWitness App and
  • CrimeAgitator App, along with several websites, CRM and web apps.
  • Assisting with UI and UX.
  • Formulate marketing campaigns, logo design, created advertisement/promotional material, which improved brand consistency.
  • Software Training Specialist
  • Help Desk Support

Freelance Multi-Media Designer

  • Worked with Small Businesses and Non For Profits in the development
    of their logos, advertisements, brochures, and other marketing
    materials. Educating them on the importance of brand consistency and
    strategic marketing.
  • Head of marketing department for BeWhole CC. Worked with
    copywriters & graphic designers.
  • Developed visual content for social media including shorts lms and
    commericals, which improved visibility and engagement.
  • Front End Websites development utilizing several CRM platforms:
    WordPress. Wix, and GoDaddy.
  • Created covers for over 30 published books.
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