Resourceful and detail-oriented Multimedia Design with 20 years of experience in website management,
graphic design, video production, and customer service. Proficient in managing multiple projects simultaneously, utilizing various software and tools. Skilled in marketing, branding, and web development. Proven ability to analyze situations and and effective long term solutions to customer issues.

SKILLS

WEBSITE DESIGN
GRAPHIC DESIGN
VIDEO PRODUCTION
MARKETING/BRANDING
SOCIAL MEDIA MANAGEMENT
HTML5/ CSS
SEO
UX AND UI
ADOBE CREATIVE SUITE
MICROSOFT OFFICE
CUSTOMER SERVICE

EDUCATION

2004 Bachelors of Fine Arts
3D Animation and Modeling
American Academy of Art Chicago, IL

SHAWN E. ROBINSON

Senior Customer Service Representative
TherapySites – Downers Grove, IL
March 2023 to Present

  • Assisting Mental Health Professionals with technical inquiries, account management, billing questions, and general troubleshooting related to their online therapy practice.
  • Management of E-store (Ecwid) and Secure Email (Hushmail) products. Performing initial OnBoarding Sessions for new clients and addressing general concerns.
  • Strong ability to analyze situations, identify root causes, and find effective solutions to customer issues.
  • Strong focus on providing a positive and supportive customer experience.

IT/Project Manager
Statewide Security and Safety Inc. – Chicago, IL
July 2019 to Present

  • Managed development and promotion of EyesWitness App and
  • CrimeAgitator App, along with several websites, CRM and web apps.
  • Assisting with UI and UX.
  • Formulate marketing campaigns, logo design, created advertisement/promotional material, which improved brand consistency.
  • Software Training Specialist
  • Help Desk Support

Freelance Multi-Media Designer

  • Worked with Small Businesses and Non For Profits in the development
    of their logos, advertisements, brochures, and other marketing
    materials. Educating them on the importance of brand consistency and
    strategic marketing.
  • Head of marketing department for BeWhole CC. Worked with
    copywriters & graphic designers.
  • Developed visual content for social media including shorts lms and
    commericals, which improved visibility and engagement.
  • Front End Websites development utilizing several CRM platforms:
    WordPress. Wix, and GoDaddy.
  • Created covers for over 30 published books.
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